Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.



Looking after the land, rivers and reservoirs to protect your drinking water for years to come.

The Story of WaterSource

Water goes on a pretty big journey even before it reaches our reservoirs.

From a cloud in the sky, each raindrop runs from the land and finds its way to streams, rivers and into our reservoirs.

Along the way, it might bump into things that affect its purity – grazing animals, trees being cut, chemicals that help food grow, or even hill walkers – all of which mean that the water that flows to our reservoirs isn’t as pure as it could be.

So we have to use an increasing amount of chemicals and energy to get it perfect for our customers to drink. This costs a lot of extra money and is damaging our environment.

That’s why we’re working with farmers, community groups and customers to change the way we look after this land. We call it WaterSource.

Here are some of the WaterSource projects that we’re currently doing: