Thursday, 20th February – 10:00
We continue to deal with the impact of severe weather and flooding over the last few days, particularly in the Monmouth area.
We have accessed our water treatment works at Mayhill and assessing the damage so that we can get works back up and running. This will take some time to do, given the impact of the flooding and the work needed to bring the operation back into normal service.
In the meantime, we are continuing our extensive tanker operation throughout the town to maintain supplies to customers. This has involved a fleet of more than 40 tankers, which have been pumping water into the system and supplies have been kept going for the vast majority of our customers. We are making every effort to maintain this in the coming hours and days, while we get the works up and running.
Some customers in Monmouth have been asking our colleagues in the area if they need to boil their tap water: our answer is no. We’re providing bottled water as a precaution in case supply is interrupted and for a small number of customers without water.
We have also set up three bottled water stations for those who have seen their supply interrupted. These will be open from 8am til 8pm and can be found at:
• Monmouthshire Comprehensive School – Dixon Road – NP25 3YT
• Redbrook Road (opposite Lidl’s car park entrance) - NP25 3LY
• Trellech Primary School - NP25 4AX
We ask those who still have water not to visit these sites, as we need to prioritise customers with an intermittent supplies.
We have delivered bottled water to all properties as a precautionary measure and will also continue to deliver bottled water proactively to our vulnerable customers on the Priority Services Register, such as the elderly, disabled, or those with young children.
We want to thank our customers for bearing with us while we carry out this work to keep things going.
We will post regular updates here and social media.
Looking after the land, rivers and reservoirs to protect your drinking water for years to come.
The Story of WaterSource
Water goes on a pretty big journey even before it reaches our reservoirs.
From a cloud in the sky, each raindrop runs from the land and finds its way to streams, rivers and into our reservoirs.
Along the way, it might bump into things that affect its purity – grazing animals, trees being cut, chemicals that help food grow, or even hill walkers – all of which mean that the water that flows to our reservoirs isn’t as pure as it could be.
So we have to use an increasing amount of chemicals and energy to get it perfect for our customers to drink. This costs a lot of extra money and is damaging our environment.
That’s why we’re working with farmers, community groups and customers to change the way we look after this land. We call it WaterSource.
Here are some of the WaterSource projects that we’re currently doing: