COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
In Your Area - Water Quality
To find out more about the water quality in your area, please enter your postcode in the box above and click find. Full PDF print outs are available if required.
CaCO3 mg/l Water Hardness
My Water is discoloured what can I do?
Discoloured water is usually caused by the disturbance of deposits in the water pipes. The disturbance of deposits can happen when a water main is shut off due to essential maintenance or in an emergency. Our website is constantly updated, click Planned work or Emergency work to find out more.
Discoloured water is unlikely to be harmful to health but we wouldn’t expect anyone to drink it when it looks unpleasant. It usually clears fairly quickly after a few minutes of flushing your taps though but it may take around 45 minutes of running the tap before it clears.
Avoid washing clothes until the water is clear but if you have and the discoloured water has stained your washing, please re-wash when the supply has cleared. If the clothes are still stained after re-washing please keep the stained clothes and contact us on 0800 052 0130
If you are concerned and the discolouration hasn’t cleared, please call us on 0800 052 0130
For more information, please see our information sheet Discoloured Water.
In the UK there are strict regulations (The Water Supply (Water Quality) Regulations 2010) that require drinking water to meet a set of quality standards to make sure it is both safe to drink and tastes and looks acceptable. We carry out over 300,000 tests every year to monitor the quality of the water we supply to confirm that it meets these standards. We take samples of water as it leaves our treatment works and storage reservoirs and as it reaches our customers’ taps. The Drinking Water Inspectorate continuously monitors our test results to make sure we comply with the water quality standards.
To generate the report we need your location, please make sure you've entered your postcode in the box above.
Once you've searched you'll need to return to this tab to download.
For more detailed information about your water quality, view the full report in PDF format.