Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

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Self Service Account Submit a Meter Reading

Submit a Meter Reading

You may have received a text from us or a card left by a Meter Reader asking for a meter reading. Please use this form to provide us with your meter reading to avoid receiving an estimated bill.

For information on how to read your meter, click here.

Your Customer Reference is displayed on the top right hand corner of your bill. Please enter this number in full so we can identify your account

Are you an Individual or Registered Company?*

or enter manually (e.g. if your property is a new-build or outside the UK)