Dwr Cymru Welsh Water

Monday, 17th February

With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.

Here are the organisations you may need to contact:

Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.

Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.

Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.

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Self Service Account Notify us of a Bereavement

Notify us of a bereavement

We’re sorry to hear of your bereavement and we appreciate this is a difficult time for you.

Once we receive your form, we’ll update our records and send you confirmation via post within 10 working days. If we do need more information, we'll be in touch.

Please provide the details of the deceased below.

 
 
For speed and accuracy it would help us if you could supply their Welsh Water account reference number. 
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or enter manually

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Add Another Property

Were they residing anywhere else before they passed away?*
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Do you have a meter reading for the property?
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Is the property now vacant?*
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Are you now responsible for paying the bill?*
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Is the property furnished?
Is the property being renovated?