Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

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Self Service Account Notify us of a Bereavement

Notify us of a bereavement

We’re sorry to hear of your bereavement and we appreciate this is a difficult time for you.

Once we receive your form, we’ll update our records and send you confirmation via post within 10 working days. If we do need more information, we'll be in touch.

Please provide the details of the deceased below.

 
 
For speed and accuracy it would help us if you could supply their Welsh Water account reference number. 
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or enter manually

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Add Another Property

Were they residing anywhere else before they passed away?*
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Do you have a meter reading for the property?
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Is the property now vacant?*
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Are you now responsible for paying the bill?*
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Is the property furnished?
Is the property being renovated?