Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.


Step 1 of 4

Self Service Account Apply for a water meter

Meter Application

Important Information

Unfortunately we’re not able to fit a meter for you at the moment due to the COVID-19 (Coronavirus) outbreak. Protecting our staff and you (our customer) during this time is extremely important to us.

This means we are not currently able to visit your property to carry out a supply check which would be our normal process. We understand this is not an ideal situation and I know you may be disappointed but the good news is you’ll still benefit from a lower bill. We will apply a charge, known as the Assessed Measured Charge (AMC), to your account from today’s date.

What is the AMC?

It’s a reduced charge that we use if we cannot fit a water meter and it’s based on the number of people living in a property and the average amount of water we would expect them to use, if a meter was fitted.

It may be a few months before we can start installing meters again and so we will carry on charging you on the AMC unless you apply for a meter again in the future.

Many thanks for your understanding


To apply for a meter, you need to be the registered bill payer or a tenant that pays for water to a local Council or Housing Association. You are not able to apply for a meter in advance for a property that you have not yet bought or not yet moved into. 

If you have just purchased or moved into a property, you can apply once you have your customer reference number and first bill.

Remember to use our Consumption Calculator; this may help you decide whether a meter is right for you.

* You will need your Welsh Water account reference number, it can be found in the top right corner of your bill.

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