Unfortunately we’re not able to fit a meter for you at the moment due to the COVID-19 (Coronavirus) outbreak. Protecting our staff and you (our customer) during this time is extremely important to us.
This means we are not currently able to visit your property to carry out a supply check which would be our normal process. We understand this is not an ideal situation and I know you may be disappointed but the good news is you’ll still benefit from a lower bill. We will apply a charge, known as the Assessed Measured Charge (AMC), to your account from today’s date.
What is the AMC?
It’s a reduced charge that we use if we cannot fit a water meter and it’s based on the number of people living in a property and the average amount of water we would expect them to use, if a meter was fitted.
It may be a few months before we can start installing meters again and so we will carry on charging you on the AMC unless you apply for a meter again in the future.
Many thanks for your understanding
To apply for a meter, you need to be the registered bill payer or a tenant that pays for water to a local Council or Housing Association. You are not able to apply for a meter in advance for a property that you have not yet bought or not yet moved into.
If you have just purchased or moved into a property, you can apply once you have your customer reference number and first bill.
Remember to use our Consumption Calculator; this may help you decide whether a meter is right for you.