Dwr Cymru Welsh Water

Monday, 17th February

With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.

Here are the organisations you may need to contact:

Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.

Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.

Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.

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Self Service Account Apply for a water meter

Meter Application

To apply for a meter, you need to be the registered bill payer or a tenant that pays for water to a local Council or Housing Association. You are not able to apply for a meter in advance for a property that you have not yet bought or not yet moved into.

If you have just purchased or moved into a property, you can apply once you have your customer reference number and first bill.

Remember to use our Consumption Calculator; this may help you decide whether a meter is right for you.

 
 
* You will need your Welsh Water account reference number, it can be found in the top right corner of your bill.

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