Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Open Water Contact Us

If you are an Open Water Customer and you have any other questions, you can email the Business Customer Team at BCT@dwrcymru.com or complete this quick form and they will be happy to help. Please contact Welsh Water on:

0800 260 5051


If you are not an Open Water customer, but you have questions, please contact Welsh Water on:

0800 052 0145

For more information about the new market, eligibility criteria and switching, please visit www.open-water.org.uk

If you are a Retailer looking to set up a contract with Welsh Water wholesale, please contact the Wholesale Service Centre on 0800 260 5053 or wholesaleservicecentre@dwrcymru.com 



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