COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
There are three types of measured water and sewerage charges:
The standard measured tariff where a measured supply of water is made available subject to our standard terms and conditions of metered water. The sewerage charges are usually calculated on the assumption that 95% of the water consumption recorded by the meter is discharged to the sewer. If you believe that consistently less than 95% of the recorded water supplied is discharged to the sewer please download the attached form, complete it and return it to us at P.O. Box 690, Cardiff, CF3 5WL.
Where it is not reasonably practicable to fit a meter, or it is unreasonably expensive to fit one, then we may charge on an assessed measured basis.
Customers may choose our industrial tariff when a large volume of water is used at a single site and/or the discharge of sewage is 100 Ml or more per annum from a single site. If you think you may benefit from this tariff please download the attached form, complete it, and return it to us at P.O. Box 690, Cardiff, CF3 5WL.
For traders who have been permitted to discharge trade effluent directly or indirectly to a public sewer, they will be charged on our trade effluent tariff. This will either be on our standard tariff, or where the volume of effluent discharged from a single site is 100 Ml or more, then you may choose the industrial tariff. If you think you may benefit from this tariff please download the attached form, complete it, and return it to us at P.O. Box 690, Cardiff, CF3 5WL.