COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
SEA & HRA for the 2015 Drought Plan
Dŵr Cymru Welsh Water’s Drought Plan was considered within, and influenced by, the Strategic Environmental Assessment (SEA) and the Habitats Regulations Assessment (HRA) that accompany the Drought Plan. The SEA and HRA were published for consultation and comment at the same time as the draft Drought Plan.
The responses to this consultation have been included within the main Statement of Response
Addendum HRA Report
An Addendum report has been published by the HRA to reflect changes made to the supply side drought options as a result of the representations made during the consultation period.
- HRA of of final drought plan options
Post Adoption Statement
The Post Adoption Statement sets out the following:
- The reasons for the Drought Plan being adopted.
- How environmental considerations have been integrated into the Drought Plan.
- How findings of the SEA Environmental Report have been taken into account in the Drought Plan.
- How consultation on the SEA Environmental Report and draft Drought Plan has been taken into account in the development of the Final Drought Plan and,
- The monitoring measures that have been identified.
The Post Adoption statement has now been prepared and is available here.