Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Water Water Regulations

Water Regulations

We want you to have the best drinking water supply possible. Making sure that happens is not always as easy as you may think.

This is why we have a water regulations team that enforce the water supply (water fittings) regulations 1999 (or ‘the regulations’). This allows us to help keep your water supply safe, and deal with problems that can occur if the wrong plumbing systems and fittings are installed and connected to our drinking water supply.

The regulations help deal with things like contamination of drinking water, drinking water being wasted, and not being used in the right way (such as very unusual levels of water use, and incorrect measurements of the water being used by the customer). So as well as health benefits, the regulations can help in saving water.

The regulations are a really serious matter, and it’s important that any breach of the regulations are rectified. Sometimes this means that if customers don’t want to fix the problems, it’s in our powers to use the law to get it resolved. This can lead to fines and warrants, or even prosecution.

Like other water companies in the UK, Welsh Water is a member of WRAS (The Water Regulations Advisory Scheme). This helps in the sharing of best practise, and keeping up to date with all things ‘plumbing’. Our enforcement policy also explains more about the way we work.

The following sections give you more information about the regulations, and will be useful for customers as well as people working in skilled trades, like plumbing. Feel free to let us know if you have any other questions; our details are in the contact section.

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Alternative toilet (WC) regulations 2020

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