Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Water Report a Leak Burst Pipe Emergency

1. Turn off the water supply

Turn off the main stop tap – it should be in the cupboard under the kitchen sink or where the service pipe comes into your home. Drain the cold water system by turning on all your cold taps. And keep an eye on your ceilings. If water has been leaking for a while, there may be some damaged plaster waiting to fall. Carefully make a hole in the ceiling to let water out if it starts to bulge.

2. Turn off water heating systems

Switch off your central heating, immersion heater and any other water heating systems. If the central heating uses solid fuel, let this die out. Once your water heating has shut down, turn on the hot taps to help drain the system.

3. Turn off the electrics and call a professional to repair the damage

If water leaks near anything electrical – lights, sockets or appliances – don’t touch them. Switch off the electricity supply straight away. Electrical wiring damaged by water can be very dangerous and you will probably need to call in a professional to repair any damage.

If you need a plumber to help you repair the leak then the Water Industry Approved Plumbers scheme may be able to help you.