COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
Report a Leak
We’ve reduced the amount of water lost through leaks on our network by 50% over the past 10 years, which has helped us to reduce the amount of water we extract from the rivers in Wales to provide drinking water.
On average, we find and fix more than 100 bursts and leaks every day. If you spot a leak on our water pipes, please tell us about it so we can fix it.
The quickest way to tell us is by completing our quick and easy form or you can contact us by webchat or telephone.
The more information you can give us the quicker we can identify and fix the leak.
Things to tell us:
- Location of the leak - full address if possible and whether it's in the road, pavement etc.
- How bad the leak is? ie. is it a trickle, flow or burst.
- How long it has been leaking.
- If the leak is causing a hazard ie. a slip hazard or causing pedestrians to walk in the road.
- Your contact details in case we need more information.
Leaks on your own supply pipe
If you think you have a leak on your own supply pipe, then the following information may help you.