Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Water Cold Weather

Cold Weather

Get ready for winter

Winter can be a magical time of year, but freezing temperatures can also be costly.

Pipes and taps that are outdoors, or in cold places like lofts or garages, can freeze and burst – leaving you without water and heating or flooding your home.

The best way to avoid this is to prepare your home or business before the cold weather comes.

Why do pipes burst during cold weather?

When temperatures plummet, the water in your pipes and taps can freeze.  
Frozen water expands and can crack even the strongest metal pipe. You may not notice this immediately, and only know you have a problem when the cracked pipe thaws and water starts leaking from it.  

Extremely cold weather followed by a thaw can also cause ground movement, damaging and bursting pipes on our network. So we need your help for two things:

1. Protecting your own pipes
2. Helping spot any leaks on our network and reporting them to us so we can fix them quickly