Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Sewer Flooding - What you can do?

It is important that you contact your household insurance provider straightaway and tell them about any damage caused by the flooding. If you do not do this, it may affect any insurance claims you need to make.

If you are not insured and are having financial hardship, we may be able to help you.

We are always mindful of the trauma that can be caused when properties are flooded by sewage. When customers are affected by sewage flooding they are entitled to compensation.

For further information on sewage flooding, please refer to our Floodcare guide.

Aa