Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Sewer Blockages - What you can do?

If you are able to, lift any lightweight Inspection Chamber covers, but only those on your property. Check if the underground pipe work is clear and water is free flowing. Inspection Chamber covers can usually be found close to the house, in a driveway or in the garden.

If the underground pipe work is clear then the problem is probably on your private sewage pipe (known as a drain) and it will be your responsibility to remove the blockage. You can call a plumber or a private contractor to fix this for you. The costs of fixing any faults on this pipework will be yours or your home insurers.

Check any house or buildings insurance policies you hold first, as you might be covered for the cost of clearing blockages.

If more than one property is affected, there is flooding outside the boundary of your property (e.g. in the road), or you know that sewer pipes on your property take sewage from more than one household, then the problem may be on the public sewer network. If so this is our responsibility, please call us on 0800 085 3968