Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Proactive Sewer Inspections

InspectionsWe receive around 2,000 reports of sewer blockages each month from our customers.

Whilst many of these blockages will never happen again, some customers do suffer with repeat problems.

We’ve now begun a pilot programme to identify communities that have experienced a higher than average rate of sewer blockages.

To try to prevent these problems happening again we’re now making inspections of the sewer network in these areas to check that everything’s flowing as it should, that our pipes are in good condition and that customers aren’t flushing the wrong things down the drain.

We can’t get round all our communities this year, so we’re prioritising where we visit based on the history of problems in the area, as well as forecasts of where our next sewer blockage hotspots will be.

We’re letting customers know when we’re due to be in their area. In the meantime please continue to report any sewer blockages to us and be careful what you dispose of down the toilet or sink – following the simple steps that can be found on our Let’s Stop the Block pages.