COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
Sewage Pollution - What we're doing
Dŵr Cymru Welsh Water operates a massive network of sewers and treatment works – and occasionally pollution incidents occur due to equipment failure and other causes. These have averaged more than 200 in recent years, and we’re working hard to reduce this number. Environment Agency Wales has set us a target of 155 by 2014.
What we’re doing:
We’re investing £10million in a Pollution Reduction Action Plan. This involves:
- £5million of maintenance and improvement schemes
- analysis to predict potential sewer blockages
- enhanced maintenance at pumping stations
- involving organisations who can assist us
- informing the public of how they can help
- increasing the number of staff on pollution control
- increasing remote monitoring of sewer overflows
- working with ‘River Rangers’ who can report problems
Our goal is ‘zero tolerance’:
Sewage pollution has been included in our company vision: “...that customers should be able to look forward to: ...a zero tolerance approach to pollution”
See it, Report it, Stop it
0800 085 3968