Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Get Involved

If you see pollution of a watercourse from our pipes or other equipment then please ‘phone our hotline immediately. And if you think there could be a future problem, let us know.  Tell us by sending an email to PollutionRisk@dwrcymru.com

Please give us as much information as you can, as well as your contact details. We’ll investigate and take any action that’s needed. And if you choose, we’ll keep you updated.

Involving the community

If you’re involved in community activities and would like information on sewage pollution, or perhaps our advice on a community project please email us with your request and contact details. A member of our pollution team will be in touch.

Living & learning with water

Would you like your children to know more about the vital role water plays in our everyday lives? We've a wealth of interesting information and resources, all linked to the national curriculum. They’ve been developed with educational experts to stimulate and educate Key Stage 2 pupils. More information can be seen by clicking here.

See it, Report it, Stop it

0800 085 3968

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