Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Supplementary Transfer

Construction of private sewers and lateral drains continued on several development sites beyond 1 July 2011. These sewers did not automatically transfer to Welsh Water on 1 October 2011 as part of the private sewer transfer.

New construction standards, known as the Welsh Ministers’ Standards, were introduced across the Welsh Water operating area by the Welsh Government on 1 October 2012. These standards aim to ensure all new sewers and lateral drains are built to a suitable standard and ‘adopted’ by Welsh Water, who will then maintain and repair them.

The Supplementary Transfer is necessary to transfer sewers and lateral drains, constructed between 1 July 2011 and the introduction of the new construction standards on 1 October 2012, from developers and property owners to Welsh Water.

On 1 October 2012 the Welsh Government published the Scheme for the adoption of these sewers detailing the transfer. Further details can be found on the Welsh Government website.

We are writing to any properties, which have been connected to our sewers between July 2011 and October 2012, to notify them of the transfer which will take place on 1 April 2013. If your property was connected between these dates you do not need to do anything but we recommend you read the letter and leaflet below