Supplementary Transfer | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Monday, 17th February

With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.

Here are the organisations you may need to contact:

Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.

Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.

Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.

Supplementary Transfer

Construction of private sewers and lateral drains continued on several development sites beyond 1 July 2011. These sewers did not automatically transfer to Welsh Water on 1 October 2011 as part of the private sewer transfer.

New construction standards, known as the Welsh Ministers’ Standards, were introduced across the Welsh Water operating area by the Welsh Government on 1 October 2012. These standards aim to ensure all new sewers and lateral drains are built to a suitable standard and ‘adopted’ by Welsh Water, who will then maintain and repair them.

The Supplementary Transfer is necessary to transfer sewers and lateral drains, constructed between 1 July 2011 and the introduction of the new construction standards on 1 October 2012, from developers and property owners to Welsh Water.

On 1 October 2012 the Welsh Government published the Scheme for the adoption of these sewers detailing the transfer. Further details can be found on the Welsh Government website.

We are writing to any properties, which have been connected to our sewers between July 2011 and October 2012, to notify them of the transfer which will take place on 1 April 2013. If your property was connected between these dates you do not need to do anything but we recommend you read the letter and leaflet below