Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Wastewater Service RainScape Other RainScape Projects

Other RainScape Projects

Caldicot, South Wales

This RainScape project centred on the Castle Lea estate near the Neddern river in Caldicot, where highway and sewer flooding problems had become apparent due to an overloaded sewer system. Initial proposals looked at a pumping station to remove surface water from the estate into the river, but this was viewed as being environmentally unfriendly, and too costly at £2.1 million.

Instead we looked to implement a more sustainable system which uses flood storage to resolve the problem.

The RainScape project included providing a new surface water sewer to remove excess water from the roads in the estate. When there is heavy rainfall, or when the River is tidelocked, the flow of water is now diverted to a relief point in the system rather than into the brook. It is then discharged into a playing field, where water then either infiltrates into the field or returns through the network into the river once the levels have fallen.

In total this project cost £1.25 million, generating a saving of £850,000 compared to a more traditional solution. It has also ensured that the 10 properties that were identified on our flooding register are no longer at risk of flooding.

Trelawney Avenue, Cardiff

This RainScape project centred on Trelawney Avenue in Rumney, Cardiff where flooding occurred on the highway and to the outside of two properties during periods of heavy rain.

The aim of the project was to lay a surface water drain which intercepts surface water from the roads going into the network and redirects it into an existing surface water network in a nearby street. In addition to that a wall was built to protect properties from the potential effects from surface water run-off.

As a final measure to protect the properties, we disconnected 75 properties upstream of Trelawney Avenue by donating water butts to residents and re-directing the roofs’ downpipes into water butts.

In total the scheme cost £433,000.

Dŵr Cymru, Glaslyn, Newport

In September 2013, Welsh Water’s invested £10.4m in creating a state of the art water testing laboratory in Newport.

The development showcases a RainScape project, which redirects rainwater from the 25,000sq ft roof into a series of planters designed to clean the water before discharging it into an open pond. This helps reduce the volume of surface water generated by the site.

The Glaslyn laboratory also boasts the very highest environmental credentials with an array of solar panels on the roof of the building to generate electricity for the site and help reduce its carbon footprint.

The building received the Gold Award in the AIS Contractors Awards for the high levels of craftsmanship and design and the delivery of ‘outstanding projects of exceptional quality and value’.

Rainscape Glaslyn