Next Steps | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Monday, 17th February

With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.

Here are the organisations you may need to contact:

Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.

Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.

Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.

Next Steps

Greener Grangetown - Sharing our learning

In an effort to share our learning and exchange best practice, we held a seminar in March 2013 featuring world renowned environmentalist, Tony Wong (Chief Executive Officer of the Cooperative Research Centre for Water Sensitive Cities in Melbourne). This was held jointly with the former Environment Agency, Cardiff Council and CIRIA.

This was an opportunity to launch a feasibility project ‘Greener Grangetown’, which is a jointly funded project between ourselves and Cardiff Council and will look at creating a number of community focused green streets which feature ‘pocket parks’ in the Grangetown area of Cardiff. This will drastically reduce the surface water runoff from the area whilst also enhancing the aesthetic, and we hope property value of the area for our customers. The removal of this water will reduce our pumping and energy cost overheads as well as creating headroom for tens of thousands of new properties and commercial premises to support the growth of the Welsh capital.

Tony Wong has commended our approach, which can be viewed on this video:

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