Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Next Steps

Greener Grangetown - Sharing our learning

In an effort to share our learning and exchange best practice, we held a seminar in March 2013 featuring world renowned environmentalist, Tony Wong (Chief Executive Officer of the Cooperative Research Centre for Water Sensitive Cities in Melbourne). This was held jointly with the former Environment Agency, Cardiff Council and CIRIA.

This was an opportunity to launch a feasibility project ‘Greener Grangetown’, which is a jointly funded project between ourselves and Cardiff Council and will look at creating a number of community focused green streets which feature ‘pocket parks’ in the Grangetown area of Cardiff. This will drastically reduce the surface water runoff from the area whilst also enhancing the aesthetic, and we hope property value of the area for our customers. The removal of this water will reduce our pumping and energy cost overheads as well as creating headroom for tens of thousands of new properties and commercial premises to support the growth of the Welsh capital.

Tony Wong has commended our approach, which can be viewed on this video:

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