Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Avoiding Drainage Problems At Work

Stop the Block at work

If you run a business, there are lots of things you can do to keep your pipes flowing.

In your toilets

Display our posters and leaflets:

Provide small bags and a clean, convenient bin in your toilet together with nappy disposal facilities to make it easier for your customers to dispose of sanitary products and wipes, which should not be flushed.

You can download our Stop The Block posters using the links below, or email letsstoptheblock@dwrcymru.com now for your free poster kit.

In your kitchen

Fat, oil, grease and leftover food cause major problems when they are disposed of down sinks or drains. They cause blockages which can lead to flooding and pollution to homes, businesses and the local neighbourhood.

Fat, oil and grease may not appear to be harmful, but as it cools, it hardens and sticks. If poured down the drain or sink, you’re risking a blockage in part or all of the pipework and can cause disaster in your drains.

It’s important that you know that you’re risking a blockage in your pipes if you put these items down the sink. Disposing of these items via the sink, drain (including down manholes) or toilet is seen as a criminal offence, under Section 111(1) (a) of the Water Industry Act 1991 — the Act states that it is an offence “to discharge into the public sewers any matter which may interfere with the free flow of wastewater”.

The truth is, ignoring the law can lead to you causing sewer blockages, risking having to cover the costs of putting it right, and any damage caused to neighbouring properties or the environment.

It’s your responsibility to make sure fat, oil and grease doesn’t get into your pipes — so take action now.

Need advice and support – we can help

Our team can carry out a bespoke survey for your kitchen, free of charge. We can review your grease management systems, maintenance regime, staff training and provide you with an action plan to ensure you’re compliant with industry regulations.

To arrange your kitchen survey please contact us on 0800 085 3968 and ask for your local Blockage Prevention Officer, or email: letsstoptheblock@dwrcymru.com

You can find posters below that will help you and your team to do the right thing in the kitchen, as well as our guide to what you need to do to manage fat, oil and grease in your kitchen.