Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Avoiding Drainage Problems At Home

Let's Stop The Block - In Your Home

Stop the Block at Home

In the bathroom

Throw wipes (even those labelled flushable cause blockages), sanitary items, nappies and cotton buds away in the bin.

In your kitchen

Wipe out your pans and other greasy items with a kitchen towel before washing them. Throw away the kitchen towel in the bin and pour any used cooking oil into a container to dispose of or recycle it.

You can save your home, your environment and your neighbourhood – just stop and think before you flush.

Do not flush your pet's waste faeces - the consistency of animal waste, particularly dog and cat waste, creates a putty-like substance in the pipes, which other waste sticks to and causes blockages in the pipes. Bag it and bin it in your refuse collection.