Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Wastewater Service Let's Stop The Block

Help Us Stop The Block


Every day, Welsh Water clears sewer blockages caused by people flushing things they shouldn’t. 

The truth is that you're risking a blocked pipe every time you flush a wipe, cotton bud or sanitary product. Fat, oil, grease and food waste can also cause disaster.

But by doing what's right, you can stop the block.

 

It’s easy to prevent blocked pipes

It’s important you only flush or drain away natural human waste (pee and poo), toilet paper and wastewater from baths/showers, sinks, washing machines, and dishwashers – it’s the right thing to do.

For tips and advice to make sure you protect your pipes, click on the link below.

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