Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Wastewater Service Drainage and Wastewater Management Plan

Drainage and Wastewater Management Plan

We are developing a long-term plan for our drainage and wastewater services, in line with our Welsh Water 2050 Vision to become a world-class, resilient and sustainable service for the benefit of future generations. This plan will set out how we intend to extend, improve and maintain drainage and wastewater systems across Wales.

This is a new framework for drainage and wastewater management which will consider how the foul water and surface water is currently managed, helping to provide us with information to manage our wastewater systems over the next 25 years.


  • More meaningful consultation with customers, regulators, developers and other stakeholders on wastewater and drainage planning
  • We will work with our regulators and other wastewater companies to ensure greater transparency of our plans
  • Insight into predicted future trends in our wastewater services
  • Opportunities for collaborative solutions to flooding and environmental problems
  • Value-for-money investment plans that are updated on a five-year rolling cycle

Drainage Responsibilities

Drainage and wastewater systems cover a variety of drainage assets and infrastructure, including different owners and responsibilities.

Drainage Responsibilities

Involving you

We want to involve our customers and stakeholders in the development of the Drainage and Wastewater Management Plan. Once we have developed some draft plans, we will be consulting on our proposals. We will provide further information on the proposals in due course. In the meantime, if you have any queries, please click on the link