Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Wastewater Service Biosolids – Services to Agriculture

Biosolids – Services to Agriculture

A cost effective and sustainable fertiliser, providing a valuable source of nutrients and organic matter for agricultural land.


What are Biosolids?

Biosolids are the final treated product of wastewater treatment processes. Biosolids can be used as a sustainable soil enhancer and offer many benefits over chemical fertilisers. They are a valuable source of organic matter, plant nutrients and trace elements.

Dŵr Cymru Welsh Water provide a full service, including soil sampling, to assess land suitability and ongoing support and guidance to ensure efficient utilisation of nutrients. Biosolids are suitable for annual application to arable and grass field systems. 

We are currently looking for sites that have winter HGV access, within 40 miles of our AAD Plants – Port Talbot, Cardiff, Hereford and Wrexham.



Biosolids Assurance Scheme

Biosolids Assurance Scheme

Dwr Cymru Welsh Water Biosolids are certified under the Biosolids Assurance Scheme



Biosolids Booklet

Download our booklet here

For further details please email: biosolidsenquiries@dwrcymru.com

Or contact one of our Agricultural Scientists:

Jenna Thompson, South West Wales: 07387 259022

Tom Powell, South East Wales & Hereford: 07387 258999

Shaun Thomas, North Wales: 07795 445258