Managing my payment plan | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Monday, 17th February

With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.

Here are the organisations you may need to contact:

Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.

Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.

Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.

What are the benefits of setting up a payment plan?

  • You can spread your bill over instalments (at no extra cost).
  • A payment plan may make it easier for you to budget your finances.
  • There are two payment types (Direct Debit or a payment card) to suit your needs.
  • You have the flexibility to chose how often you pay.

How much will you have to pay?

When we calculate your instalment amount, we will make sure your payments cover your current charges plus any arrears (if applicable). We will let you know how much this will be once we have set up your plan. If you find the payments are not affordable, please let us know and we will discuss alternative payment options with you.

If you have a payment plan in place but fail to keep the arrangement, the full outstanding balance will be payable.

The payment options available are:

Payment type Annual Half yearly Monthly Fortnightly Weekly
  M U M U M U M U M U
Direct Debit      
Payment Card         ✔  ✔  ✔  ✔    ✔ 


  • M = Measured customer (billed on the amount of water you use)
  • U = Unmeasured customer (billed on a fixed charge for the year)

Interested? Set up a payment plan by:

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