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Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Monday, 17th February
With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.
Here are the organisations you may need to contact:
Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.
Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.
Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.
If you're concerned about the amount of water you use, you can check your usage by carrying out a couple of simple tests. These tests are explained in our 'Where does your water go?' leaflet (PDF).
If you remain concerned following the above tests, you may wish to consider a temporary meter logger.
A meter logger is a device which can be fitted on the water meter (available for meters up to 25mm). It records how much water you use each minute in 24 hour periods of time.
The logger will remain in place for at least 14 days. If we need to gain access to your property to remove the logger, we will let you know the removal date.
A comprehensive report will be provided. This will help you understand how, and when, the water is being used.
The meter logger will cost you £70 (inclusive of VAT). We will refund the fee for the logger in cases where it is established any abnormal usage is due to leakage on Welsh Water's pipes. If applicable a refund will be made within 25 working days.
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