COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
If you're concerned about the amount of water you use, you can check your usage by carrying out a couple of simple tests. These tests are explained in our 'Where does your water go?' leaflet (PDF).
If you remain concerned following the above tests, you may wish to consider a temporary meter logger.
What is a meter logger?
A meter logger is a device which can be fitted on the water meter (available for meters up to 25mm). It records how much water you use each minute in 24 hour periods of time.
How long will a meter logger remain on the meter?
The logger will remain in place for at least 14 days. If we need to gain access to your property to remove the logger, we will let you know the removal date.
What information do you get after the logger is removed?
A comprehensive report will be provided. This will help you understand how, and when, the water is being used.
How much does it cost?
The meter logger will cost you £70 (inclusive of VAT). We will refund the fee for the logger in cases where it is established any abnormal usage is due to leakage on Welsh Water's pipes. If applicable a refund will be made within 25 working days.
Interested? Apply for a meter logger by:
Printing off and completing our paper meter logger application form and posting it to the following address: Dwr Cymru Customer Services, PO Box 690, St Mellons, Cardiff CF3 5WL. Please send us a cheque or your card details if applying by post.
Leaflets, Publications, Documents & Charges
Find a document in our library