My Account Self Service Request a Refund Form

Request a Refund

Your refund should be with you within 10 working days, if we need more information we'll get in touch.

Please note that all fields marked * are mandatory

Your Details
*
*
*
*
*

In order to respond to your enquiry, it would help us if you could supply your Welsh Water account reference number.

 
Refund Request Details
Are you requesting a refund in somone else's name?

*
*
Is the customer reference number quoted above for the property you are requesting a refund?

*
Aa