If you're moving to or from a property with a water meter, we cannot update our records until on or after the day you move. Therefore, if your move date is in the future, please let us know once you have moved.
Fill in this form if you are responsible for water charges at BOTH your NEW address AND your OLD address (within the Welsh Water area).
Moving In - if you are only responsible for water charges at your NEW address, please complete our moving in form instead.
Moving Out - if you were only responsible for water charges at your OLD address OR you are moving out of the Welsh Water area, please complete our moving out form instead.
In order to respond to your enquiry, it would help us if you could supply your Welsh Water account reference number.
Please provide details of the person vacating the property you are moving into (if known).
We will automatically transfer your payment plan or Direct Debit across to your new address. You don't need to cancel your Direct Debit unless your bank details have changed.If your instalments change, we will let you know within 14 days of informing us of your move.
If your instalments change, we will let you know within 14 days of informing us of your move.
Click here to read our privacy statement to understand how we may use your personal information.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777.
Registered office: Pentwyn Road, Nelson, Treharris, Mid Glamorgan CF46 6LY.
© Dŵr Cymru Cyf 2017.