Moving Within

If you're moving to or from a property with a water meter, we cannot update our records until on or after the day you move. Therefore, if your move date is in the future, please let us know once you have moved.

Fill in this form if you are responsible for water charges at BOTH your NEW address AND your OLD address (within the Welsh Water area).

Moving In - if you are only responsible for water charges at your NEW address, please complete our moving in form instead.

Moving Out - if you were only responsible for water charges at your OLD address OR you are moving out of the Welsh Water area, please complete our moving out form instead.

Your contact details
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We use this for data protection when you contact us about your account.
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The home you're leaving

In order to respond to your enquiry, it would help us if you could supply your Welsh Water account reference number.

 
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Only give us the White on Black OR Black on White numbers on your meter.
New Owner
New owner (if known)
New owners previous address (if known)
About your new home
Are you responsible for water charges at your new property?
If you are not responsible for water charges at your new property please use our moving out form instead.
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Only give us the White on Black OR Black on White numbers on your meter.
Is any part of the property used for business purposes?

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Previous Occupier Details

Please provide details of the person vacating the property you are moving into (if known).

Billing details

We will automatically transfer your payment plan or Direct Debit across to your new address. You don't need to cancel your Direct Debit unless your bank details have changed.


If your instalments change, we will let you know within 14 days of informing us of your move.

Only give us a billing address and postcode if you would like your bills sent to a different address to the property you are moving into.
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