My Account Self Service Notify us of a Bereavement

Notify us of a Bereavement

We’re sorry to hear of your bereavement and we appreciate this is a difficult time for you.

This form will allow us to help you far more easily. You can change the details on the water account by giving us the following:

  • The name and address of the person you're telling us about
  • The date you'd like us to close the account
  • Contact details of the person dealing with the estate
  • What's going to happen to the property

Once we receive your form, we’ll update our records and send you confirmation via post within 10 working days. If we do need more information, we'll be in touch.

1. Details of the deceased

(Please note that fields marked * are mandatory)

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If known, it would help us if you could supply the Welsh Water reference number of the account in question.

 
We’ll close the account on the date of the bereavement and send a final bill to the address in section 2.
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Was the deceased in hospital or a care home before passing away?

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If yes, please let us know the date as we may be able to help you further.
2. Your details
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Please confirm your relationship to the deceased




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3. About the deceased's property
The property has been



Aa