Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Useful contacts

Billing questions

0800 052 0145

Water questions and emergencies

0800 052 0130

Sewerage questions and emergencies

0800 085 3968

Other useful contacts

Western Power Distribution

Western Power Distribution distributes electricity in South Wales. If you have a power cut you can report it by calling 105. If you think you may need extra help during a power cut due to being medically dependent on electricity, elderly or disabled or if you have specific communication needs you can find out about their Priority Service Register

Wales Council for Deaf PeopleWales Council for Deaf People

01443 485 687


Age Concern CymruAge Concern (Cymru)

0800 169 2081


Disability WalesDisability Wales

02920 887 325


Office of the Public GuardianOffice of the Public Guardian

0300 456 0300


Step Change

0800 138 1111


Care and RepairCare and Repair

0300 111 3333


Nest WalesWelsh Government Warm Homes Nest Scheme

0808 808 2244


Wales Council for the BlindWales Council for the Blind

02920 473 954


Victim SupportVictim Support

0808 1689 111


Alzheimer's SocietyAlzheimer's Society

0300 222 1122


Citizens AdviceCitizens Advice

03444 772 020