Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

My Account Landlords: Welsh Government legislation

Landlords: Welsh Government legislation

The Welsh Government have introduced regulations that impact on any landlord whose property receives water or sewerage services from Welsh Water.

The regulations require landlords to ensure Welsh Water are informed of any change of tenants in their properties within 21 days.  If this isn’t done, the landlord can become jointly and severally liable for the water and sewerage charges.

We need to know:

  • The property address
  • The title, full name and date of birth of all adult residents
  • The tenancy start date

Our preference is that the information is provided through www.landlordtap.co.uk. Anybody can register to provide information and use this website. It’s easy to use and a permanent record is kept of updates which offers the landlord confidence that the information has been passed to us, as the evidence is there to see.

Alternatively information can be provided by telephone to our Call Centre.

For a copy of the Welsh Government’s guidance, please click here.

Not sure about your obligation to us? Then watch the short video below

Aa