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Dwr Cymru Welsh Water

WaterSure Wales

What is WaterSure?

WaterSure is a scheme that is available to customers who already have a water meter or opt in to have a water meter fitted. WaterSure can help low income households who receive a qualifying benefit or tax credit, a large family or a family member with a certain medical condition that requires the extra use of water by capping your annual charge for the year.


The WaterSure Wales charges are £130.89 for water and £189.06 for sewerage for the period 1 April 2018 to 31 March 2019.

You must receive at least one of the following benefits / tax credits

  • Income Support
  • Income related Employment & Support Allowance
  • Income-based Jobseeker's Allowance (JSA)
  • Pension Credit
  • Housing Benefit
  • Attendance Allowance (AA)
  • Working Tax Credit
  • Child Tax Credit (except families in receipt of the family element only)
  • Universal Credit
  • Disability Living Allowance (DLA)
  • Personal Independence Payment (PIP)

AND

You have 3 or more children under the age of 19, living at your home who you can claim Child Benefit for.

OR

You or a member of your household has a medical condition that requires SIGNIFICANT use of extra water

Examples of medical conditions

  • Desquamation (flaky skin disease)
  • Weeping Skin (eczema, psoriasis, varicose ulceration)
  • Incontinence
  • Abdominal Stoma
  • Crohn's Disease
  • Renal failure requiring home dialysis (except where the healthy authority contributes to the cost of the dialysis
  • Other: another medical condition which requires the use of a significant amount of extra water

You don't meet the requirements if...

  • You don't have a water meter fitted at your property. If you'd like to have a meter fitted to qualify, please complete the WaterSure Wales application form, including the meter application form on page 5.
  • You water your garden with a non-handheld appliance, such as a sprinkler or domestic irrigation system.
  • You have a swimming pool or pond with a capacity of over 10,000 litres.
  • The property you're applying for isn't your main home.
  • Your property is used for commercial purposes.
  • You share payment of your bill with your neighbour(s)

Next steps

If you've checked that you meet the requirements above, please download the WaterSure Wales application form below
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