Find out more information
Register or log on to view your bills online
Give us a call on
Find our more information
Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
If you're in financial hardship and you're in debt with us, Water Direct may help. Take a look at the below information to see if you're eligible and if so, how to apply.
We're working with the Department for Work and Pensions (DWP) to offer you the option to pay your water charges through your benefits.
If your application is successful, you'll pay your current year's charges plus a fixed amount to help clear your arrears. This means your arrears will slowly reduce, helping you gain control over your finances.
This is for illustrative purposes only and customers may have different instalments to the below.
You may be eligible if:
You will be notified within 6 to 8 weeks of submitting your application to confirm if you have been successful. Your instalments will be confirmed if you're successful.
If you need to contact the Department for Work and Pensions directly, take a look at the ways to contact the Department for Work and Pensions.
The UK's leading debt advice Charity
Find a document in our library
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
I didn't quite get that I'm afraid .. try adding more detail to the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?