Find out more information
Register or log on to view your bills online
Give us a call on
Find our more information
Changes for Large Business Customers
Find out more about how you can save water and save money.
That's why we have a dedicated team to help you save water and save money.
Monday, 17th February
With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.
Here are the organisations you may need to contact:
Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.
Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.
Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.
The Customer Assistance Fund is designed to help those in severe financial hardship. Take a look at the information below to see if you're eligible and if so, how to apply.
The Customer Assistance Fund has been set up to help customers clear their debt with us. If your application is successful:
(customers may have different instalments to the below):
This is a one off opportunity. If you fall into arrears again, the Customer Assistance Fund would not be offered.
You may be eligible if:
Once we've received your online form or application form from Moneyline Cymru or Citizen Advice Bureau, we'll let you know within 5 working days if your application has been successful.
The UK's leading debt advice Charity
Find a document in our library
Hi, I'm Rita
We're finding an answer to your question
We’re really sorry but we cannot deal with your request at the moment. Please check back and try again in a few minutes. We’re sorry for any inconvenience this may have caused.
There are several questions that might be relevant to you, these are:
Sorry, we're not quite sure what you're asking .. please rephrase the question.
Alternatively, pick from some of our most popular FAQ's
Was this answer helpful?