Help Paying My Water Bill | My Account | Dwr Cymru Welsh Water
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My Account Help Paying My Water Bill

Help Paying My Water Bill

Having problems paying your water bill?

If you're having problems paying your bill, please don't ignore them, we have a number of ways we may be able to help you.

Spread the cost of your bill over instalments by setting up a payment plan

If you are already paying via instalments and you're still struggling, please don't ignore any problems instead take a look at other schemes below which aim to help make your water bill more affordable.

Or if you have a particular problem in getting the money to us because of illness or disability, you can pay us in a different way which may be more convenient.

Ways to make your water bill more affordable

  • Pay your water charges automatically through your benefits with our Water Direct scheme and we'll reduce your bill by £25!
  • Our HelpU tariff is available to customers with a total combined household income of less than £15,000 per year.
  • Our WaterSure Wales scheme caps your bill at a maximum of £399 which may reduce your bill.
  • The Customer Assistance Fund gives you affordable instalments and helps you clear what you owe.

Answer a few quick questions to find out if you are eligible for any of the above schemes.

Other useful information

  • Your benefits are changing - Click here for more information on housing benefit changes.
  • Want more information about Credit Reference Agencies and Data Sharing? Click here

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