Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Media Centre Latest News Welsh Water relaunches pesticide disposal scheme

Welsh Water relaunches free and confidential pesticide disposal scheme to protect drinking water quality

  • Free pesticide disposal scheme for farmers, growers and land managers across Wales
  • Confidential scheme by Welsh Water safeguards drinking water quality before water reaches treatment works
  • Registration open until 31st March 2020 with participation on first come, first served basis

Welsh Water has opened a registration window for farmers, growers and land managers in Wales to dispose of any unwanted pesticides and herbicides as part of their free and confidential PestSmart project.

PestSmart encourages people across Wales to consider ‘smarter’ ways of weed, pest and disease control that do not impact on people, water or wildlife.

Ian Christie, Managing Director of Water Services at Welsh Water, explains:

“Our routine raw water monitoring programme has detected increasing traces of pesticides in areas we have never seen them before. While these levels are too low to pose a risk to those drinking the water, they are enough to risk breaching rigorous drinking water standards so we want to work with farmers, growers and land managers to take action to address this issue together

“Even the most organised of land managers can find themselves with an out of date or now unlicensed product which can be difficult or expensive to dispose of correctly. To help them, we are launching a free ‘no questions asked’ disposal scheme to safely take away any unwanted pesticides and herbicides.

“We know that pesticides form an essential and everyday role in the agricultural community. However, if stored, used or disposed of incorrectly, they can have a devastating impact on people, water and wildlife. By providing this free and confidential scheme across Wales, we want to work with land managers to reduce the risk of pollution and safeguard raw water quality before it reaches our water treatment works.”

Minister for Environment, Energy and Rural Affairs, Lesley Griffiths, said: “This is a great initiative by Dŵr Cymru and I encourage all farmers, growers and land managers to register for the free pesticide disposal scheme. Minimising the impact of pesticides on the environment is an essential part of responding to the ecological crisis, protecting Wales’ watercourses for future generations.“

The scheme is available throughout Wales, not just Welsh Water’s operating area. It is completely confidential and available for a limited time on a first come, first served basis.

To register, visit www.dwrcymru.com/disposalscheme or call 01443 452716 by no later than 5pm on Tuesday 31st March 2020. Your details will be securely transferred to Welsh Water’s appointed hazardous waste contractor who will contact you for further details before collecting your unwanted pesticides and herbicides on a pre-arranged date.

Terms and conditions apply and are available on the Welsh Water website.

This project has received funding through the Welsh Government Rural Communities - Rural Development Programme 2014-2020, which is funded by the European Agricultural Fund for Rural Development and the Welsh Government.