In response to the announcement of customer prices for 2020-2021
Dwr Cymru Welsh Water

Monday, 17th February

With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.

Here are the organisations you may need to contact:

Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.

Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.

Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.

Media Centre Latest News Response to customer prices announcement

In response to the announcement of customer prices for 2020-2021


After the publication of the final determination from our independent industry regulator, Ofwat, in December, Welsh Water’s level of investment and bills has been decided for the next five years. As a result, the average, combined household bill for Welsh Water customers will rise by 1.2% over the next year to £451, in line with the limits set by Ofwat.

This price rise is below the Consumer Prices Index (CPIH) rate of inflation – and follows on from a decade of below-Retail Prices Index (RPI) inflation rises achieved by the company between 2010 and 2020.

Alongside this, Welsh Water will continue to provide industry-leading support for 130,000 low income customers while also providing the best-possible level of customer service – recognised by the Institute of Customer Service last month when it ranked the company as the top utility in the UK, and as the first water company to ever be ranked in the Top 50 of the UK Customer Satisfaction Index.