A Guide to our new Unmeasured Bill
The amount we charge is different for all properties.
If you have an unmeasured account, meaning your property does not have a water meter, you may receive a bill in our new format - from August 2018 onwards.
An overview to our new bill format is below, although if you prefer to download a pdf guide you can do that here.
Redesigning Our Bills
We’ve listened to our customers and found that sometimes you don’t always understand the bill we send you. We’ve redesigned our bills to make them easier for you to understand. Our new look bill has been designed with the help of our customers through our online ‘Have Your Say’ community.
We value your feedback
If you have received a copy of our new bill, we'd love to hear what you think; you can provide feedback to us using the form below. You can also join our online community to have your say in our future projects.