COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
Welcome to Welsh Water’s Media Centre. Here you can find useful information and contact details should you have any media-related enquiries.
The Press Office handles all media enquiries regarding Welsh Water and the vital work we carry out.
We have a 24/7 Press Office. Our main office hours are 8am-6pm. All out of hours calls will be directed straight to our duty Press Officer.
Please note that this page is for journalists and media outlets only.
If you are a Welsh Water customer and you would like to speak to someone about an issue relating to your bill, water supply or wastewater service, please visit our Customer Contact Us page.
These contact details are only for Media Outlets and Journalists:
Contact: 01443 452 452
Photos and filming requests
If you would like to take professional photographs or images at one of our locations for commercial use, you will need to apply and receive Welsh Water’s prior consent.
You will also need to comply fully with our guidance.
Our Press Office can help you if you have a filming or photography request. Contact firstname.lastname@example.org or 01443 452 452
I’d like to receive your news releases...
If you would like us to keep you updated on our latest news, please email email@example.com and we can add you to our media release distribution.