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Welcome to Welsh Water’s Media Centre. Here you can find useful information and contact details should you have any media-related enquiries.
The Press Office handles all media enquiries regarding Welsh Water and the vital work we carry out.
We have a 24/7 Press Office. Our main office hours are 8am-6pm. All out of hours calls will be directed straight to our duty Press Officer.
If you are a Welsh Water customer and you would like to speak to someone about an issue relating to your bill, water supply or wastewater service, please visit our Customer Contact Us page.
These contact details are only for Media Outlets and Journalists:
Contact: 01443 452 452
If you would like to take professional photographs or images at one of our locations for commercial use, you will need to apply and receive Welsh Water’s prior consent.
You will also need to comply fully with our guidance.
Our Press Office can help you if you have a filming or photography request. Contact email@example.com or 01443 452 452
If you would like us to keep you updated on our latest news, please email firstname.lastname@example.org and we can add you to our media release distribution.
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We know this can be a worrying time for everyone in quite unprecedented circumstances and customers in our supply area are impacted by COVID-19 (Coronavirus) and concerned about their water bill.
If you’re a household customer, please click here for more information.
If you’re a business customer, please click here for more information.