Monday, 17th February
With flooding still affecting many communities in Wales and Herefordshire, we are experiencing high volumes of calls due to the high winds and heavy rain and our crews are extremely busy.
Here are the organisations you may need to contact:
Natural Resources Wales - 0800 80 70 60 (24 Hours) - if the flooding is coming from a watercourse (such as a stream) that is about to or has burst its banks.
Your Local Council – if you suspect the flooding is resulting from rising groundwater or surface water run off.
Welsh Water Sewerage Services & Emergencies - 0800 085 3968 (24 hours) or report an issue via a webform – for flooding inside your property caused by a blocked or overloaded sewer.
Welcome to Welsh Water’s Media Centre. Here you can find useful information and contact details should you have any media-related enquiries.
The Press Office handles all media enquiries regarding Welsh Water and the vital work we carry out.
We have a 24/7 Press Office. Our main office hours are 8am-6pm. All out of hours calls will be directed straight to our duty Press Officer.
Please note that this page is for journalists and media outlets only.
If you are a Welsh Water customer and you would like to speak to someone about an issue relating to your bill, water supply or wastewater service, please visit our Customer Contact Us page.
These contact details are only for Media Outlets and Journalists:
Contact: 01443 452 452
Photos and filming requests
If you would like to take professional photographs or images at one of our locations for commercial use, you will need to apply and receive Welsh Water’s prior consent.
You will also need to comply fully with our guidance.
Our Press Office can help you if you have a filming or photography request. Contact firstname.lastname@example.org or 01443 452 452
I’d like to receive your news releases...
If you would like us to keep you updated on our latest news, please email email@example.com and we can add you to our media release distribution.