Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Library Show me how to...

Show me how to...

The following 'Show me' videos provide useful advice and information about your water supply.

Where to find my inside stop tap

Duration: 1.12

What to do if I have no water

Duration: 1.26

Where to find my water meter

Duration: 1.12

What to do if I have milky water

Duration: 1.08

What to do if my water is discoloured

Duration: 1.24

How to get rid of black slime

Duration: 1.26

What to do if my water has a strange taste or odour

Duration: 1.07

What to do if I am having problems with my water pressure

Duration: 1.25

How to apply for a new water main connection

Duration: 5.24

What to do if I think I have a water leak

Duration: 1.36