Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Library Charges

Charges

Our Scheme of Charges, which sets out the prices that we charge for the various services we provide to different kinds of customers, is provided below. The Scheme of Charges contains the charges to end-users and are composed of a wholesale element and a retail element. The Schedule of Wholesale Charges shows the wholesale element of the end-user charges.


Wholesale charges to retail businesses are contained in the Wholesale Tariff Document published on our Competition page.

We also publish below a statement from our Board which confirms they're satisfied that we've calculated these charges correctly and in accordance with relevant regulations.

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