Cookie Policy | Legal / Privacy | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water

Thursday, 20th February – 10:00

We continue to deal with the impact of severe weather and flooding over the last few days, particularly in the Monmouth area.

We have accessed our water treatment works at Mayhill and assessing the damage so that we can get works back up and running. This will take some time to do, given the impact of the flooding and the work needed to bring the operation back into normal service.

In the meantime, we are continuing our extensive tanker operation throughout the town to maintain supplies to customers. This has involved a fleet of more than 40 tankers, which have been pumping water into the system and supplies have been kept going for the vast majority of our customers. We are making every effort to maintain this in the coming hours and days, while we get the works up and running.

Some customers in Monmouth have been asking our colleagues in the area if they need to boil their tap water: our answer is no. We’re providing bottled water as a precaution in case supply is interrupted and for a small number of customers without water.

We have also set up three bottled water stations for those who have seen their supply interrupted. These will be open from 8am til 8pm and can be found at:
• Monmouthshire Comprehensive School – Dixon Road – NP25 3YT
• Redbrook Road (opposite Lidl’s car park entrance) - NP25 3LY
• Trellech Primary School - NP25 4AX

We ask those who still have water not to visit these sites, as we need to prioritise customers with an intermittent supplies.

We have delivered bottled water to all properties as a precautionary measure and will also continue to deliver bottled water proactively to our vulnerable customers on the Priority Services Register, such as the elderly, disabled, or those with young children.

We want to thank our customers for bearing with us while we carry out this work to keep things going.

We will post regular updates here and social media.

Legal / Privacy Cookie Policy

Cookie Policy

Cookies are small, text files which are created when you first view our website and may inform our server that you have visited us. No personal information (such as your name or contact details) that you provide are stored in a cookie. We do not track information after you have left our website.

Visiting our website with your browser settings adjusted to accept cookies tells us that you want to use our services and that you consent to our use of cookies and other technologies to provide them to you as described below and in our Legal/Privacy Notice. If you do not wish to store cookies, see below for information on how to modify the settings in your browser to notify you when you receive a new cookie and disable cookies altogether.

Cookies and Browser Settings

You can modify and change your cookie settings below:

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on 'Tools' found at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. If your Privacy level is set to Medium or below, this will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on 'Tools' found at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select the option you wish set

Google Chrome

  1. Click on 'Tools' found at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Select 'Allow local data to be set' will allow cookies


  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

How we use Cookies

  • Keeping track of your specified preferences. This allows us to honour your language preference, such as whether or not to view the website content in Welsh or English.
  • Conducting research and diagnostics to improve the website content and enchancing customer experience.

Cookies we use are listed below:

Welsh Water

ASP.NET_SessionId cookie

This cookie allows our web servers to respond to your actions on the website such as our web forms.


Website#lang, Website#ww_lang, lang

This cookie enables the use of the language selection on the website and is used to remember your language preference when you visit us next.

In Your Area


This cookie enables the use of In Your Area location search to help you find out what’s going on in your area and is used to remember the search of your location.


Recite_Session, recite.persist

This is a service cookie for our accessibility service to display recite and your settings are saved for when you visit us next.

Welsh Water


This is an analytics cookie to help us to build up analytics of how our website is browsed. This information helps us to improve your overall customer experience and the services we offer you.



This cookie analyses how users browse the website forms. It helps us to make the webforms work as efficiently as possible and to continue to improve the services to you. We do not save any customer data.



This is a service cookie to show or hide livechat based on your choice.



This is a service cookie for live chat, if you chose “remember me”, only our name, email address and telephone number will be saved in this cookie and this information will be presented to you when you return to use the live chat service



These cookies are used to collect anonymous information about how people use the website, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

This information helps us to make improvements to the website and the services we offer you.


Links to other Websites

Certain links in this Website connect to other websites maintained by third parties over whom the Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other websites.