Terms and Conditions for a Water Connection | Dwr Cymru Welsh Water
Dwr Cymru Welsh Water
Terms and Conditions for a Water Connection

Notice in accordance with Section 45 of the Water Industry Act 1991

1. General

All estimates and quotations are provided after reference to Welsh Water’s Asset Information System and the information you have given us. It assumes that:

The answers you have given us, in response to the information that we have requested are correct.

You have completed the section ‘Water Supply Pipes Risk Assessment’ on the application form.

These quotations are provided only by reference to the Developer’s site and location plans and Welsh Water’s Assets Information System, which shows the size, type and approximate location of the Company’s water main and sewers. Should any information be found to be incorrect, to the extent that the actual costs of providing the connection would be in excess of the connection element of the quotation by 20%, then the Company reserves the right to review the quotation upwards.

We assume that there will be no requirement to excavate in rock and that the land is reasonably drained and that there will be no requirement for shoring or trenches and excavations.

The necessary rights of access to the site are given to Welsh Water.

The Developer has complied with all appropriate requirements under the Health and Safety Acts.

Where the Developer elects to carry out the excavation, backfilling, reinstatement and ducting, all this must be in accordance with Welsh Water’s specifications and the Developer will be responsible for any damage to other Utilities’ apparatus. Dwr Cymru Developer Services Version 0.8 Document Name: BISP06 BGRR 00311 Developer Services Drop 0 Needs Statement v0.8.docx Page 42 of 185

Should Welsh Water’s Contractors attend the site to carry out planned work, but the work cannot be completed due to reasons beyond Welsh Water’s control, then the Company may make an additional charge in accordance with its Scheme of Charges.

Full payment of connection charges and infrastructure charges has been received by Welsh Water.

Should Welsh Water’s Contractors attend the site to carry out planned work, but the work cannot be completed due to reasons beyond Welsh Water’s control, then the Company may make an additional charge in accordance with its Scheme of Charges.

Full payment of connection charges and infrastructure charges has been received by Welsh Water.

Quotations and Estimates are valid for 3 months, after which Welsh Water reserves the right to review the price.

2. Quotations for water connections sized 20 – 40 mm

Quotations for this size of connections are in accordance with Welsh Water’s Standard Charges detailed in Section 17 of the Company’s Scheme of Charges.

These quotations are provided only by reference to the Developer’s site and location plans and Welsh Water’s Assets Information System, which shows the size, type and approximate location of the Company’s water main and sewers.

Prior to the job being completed, should any information be found to be incorrect, to the extent that the actual costs of providing the connection would be in excess of the quotation by 20%, then the Company reserves the right to review the quotation upwards. Should the opposite be true and errors, in the Company’s Asset Information, result in the likely cost to be less than 80% of the quoted price, then the Company will recalculate the quotation with its Scheme of Charges and make the appropriate refund to the Developer.

If Welsh Water considers that there is a significant risk of leakage or contamination of the pipes or fittings then they must be pressure tested, chlorinated and a satisfactory chlorination certificate submitted.

3. Estimates for water connections sized 50mm and above.

Where work is carried out for which there is no standard charge then the work will be charged at cost.

Estimates are provided by reference to the Developer’s site and location plans and Welsh Water’s Assets Information System, which shows the size, type and approximate location of the Company’s water main and sewers. Where considered necessary, Welsh Water will carry out a site inspection to verify these details as far as practicable. Should these details be found to be significantly different, during the execution of the works, then Welsh Water reserve the right to review the estimate and discuss the changes with the Developer.

Pipe work and fittings sized over 50mm bore (eg 63mm OD and larger MDPE pipes) must be pressure tested, chlorinated and a satisfactory chlorination certificate submitted. All pipe work must be in accordance with the Water Supply (Water Fittings) Regulations 1999 before a connection can be undertaken.

4. Abortive Costs.

Welsh Water reserves the right to levy charges for any abortive costs incurred at the construction stage due to the actions or otherwise of the Developer or other acting on his behalf. Such charges will be calculated in accordance with Welsh Water’s Standard Charges detailed in Section 5 of the Company’s Scheme of Charges.

5. Infrastructure Charges.

Infrastructure Charges will be appropriate to the size of connection irrespective of the size of meter fitted as this may change in accordance with the customer’s different processes and water demand over time.

6. Credit/Debit Card Payments.

Card payments can be accepted for quotation charges. The card payments can be made via our automated payment either online or by ringing our free phone number 0800 917 2652 option 1.

7. Overriding Conditions.

These terms and conditions override any terms and conditions on any letter of confirmation, requisition or purchase order, which the Developer may supply to Welsh Water irrespective of whether any such letter, requisition or purchase order is issued prior to or after this quotation.

8. Temporary Building Water Supply.

In the case of an application for a connection for building purposes only, the supply will be described as ‘Temporary Building Water Supply’ and Welsh Water will lay our part of the service pipe and will aim to make the necessary connection within 21 days of your compliance with the following requirements:

You have paid any previous accounts owing to Welsh Water

You have paid any Connection or Infrastructure Charge at least 21 days before you require the connection to be made where such payment is required by Welsh Water to be paid in advance.

You have fitted the building water standpipe in accordance with the Water Supply (Water Fittings) Regulations 1999.

You have informed Welsh Water of the names and address of the persons liable for payment of water and sewerage services charges.

If your property is situated in a road which is classified by the relevant Highway Authority as ‘traffic sensitive’ under the New Roads and Street Works Act, we are obliged to give 28 days’ notice to the Authority prior to work being carried out. If this is anticipated, we will give you as much notice as possible. You should make provision in your plans for this possibility.

The temporary building water supply will be made available for a period of up to nine months from the date of connection. The Company will consider applications for three monthly extensions.

Subject to suitability of location and Company agreement, the temporary building water supply may be converted to a permanent connection to premises and the additional requirements below will then apply.

9. Permanent Connection to Premises

The Company will then lay the Company’s part of the service pipe and will aim to make the necessary connection within 21 days of your compliance with the following requirements:

You have paid any previous accounts owing to Welsh Water in respect of the premises.

You have paid any Connection or Infrastructure Charge at least 21 days before you require the connection to be made where such payment is required by Welsh Water to be paid in advance.

You have installed the plumbing and your part of the service pipe in accordance with Company’s byelaws and regulations.

You have provided a separate supply to each premises that is separately occupied unless you have obtained the Company’s prior agreement to a single connection to two or more premises in accordance with the conditions specified by the Company for the premises.

You have informed the Company of the names and address of the persons liable for payment of water and sewerage.

If any part of your part of the service pipe crosses land which is not in your ownership, you have provided the Company with written evidence that you have a legal right of access for the benefit of yourself and the Company. Right of access must include a right to install accessories on the service pipe and to maintain, repair and replace the service pipe and any such accessories and to read any meter sited thereon.

The supply will be metered in accordance with the Company’s standard terms and conditions for a metered supply of water.

Separation of supply can take up to 28 days. If your property is situated in a road which is classified by the relevant Highway Authority as ‘traffic sensitive’ under the New Roads and Street Works Act, we are obliged to give 28 days’ notice to the Authority prior to work being carried out. If this is anticipated, we will give you as much notice as possible. You should make provision in your plans for this possibility.

Where a connection only is required, the Company will undertake to make a connection within 14 working days of your compliance with the above requirements except that where payment is required to be made in advance, the payment should be made at least 14 working days before you require the connection to be made.

There will be a charge per property for building water (except where the site has a metered supply for building purposes, or where a mains supply cannot be used).

Any queries about the connection charge should in the first instance be referred to the Company. If we cannot resolve any dispute about the reasonableness of a new connection charge, you can ask the Director General of Ofwat to investigate. His decision will be final and binding on both parties. The Director General of Ofwat can be contacted at the Office of Water Services, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA., Tel: 0121 625 1300.

10. New Water Connection  

I agree to conform with all the provisions of the Water Industry Act 1991 and all statutory requirements.

I will pay for my part of the service pipe which will be laid in accordance with the standard set by the Company. I will provide written proof of the agreement of any owners of land affected by the installation (not being part of a street).

I will pay for any work the Company carries out where any part of the service pipe is laid in the highway.

I agree to have the water supply metered in accordance with the Company’s terms and conditions.

I will pay all the costs quoted by the Company to supply water and I understand that all future water and sewerage services charges will be payable in accordance with the Company’s Scheme of Charges from the date the connection is made.

This application constitutes a notice under Section 45 of the Water Industry Act 1991.

I understand that the Regulations do not allow the installation of plumbing systems or water fittings which are supplied or are to be supplied with water provided by the statutory water supplier without prior consent from that supplier. I also understand that such installations must be carried out in accordance with these Regulations, and that every water fittings must be installed, connected, altered, repaired or disconnected in a professional manner.

A decision on the Regulation 5 Notification in Form 5 will be posted to the address in Form 5, Sections 3b or 3c within 10 working days of the receipt of this Application form.

I understand that I must give at least 1 day notice to the New Connection department of the date installation of the water fittings detailed on Form 5 is to commence so that their installation can be inspected. I also understand that installation must not commence unless approval has been given in writing by Dŵr Cymru Welsh Water to the Notification on Form 5.

It is regretted that no new connection can be made unless all parts of this form are completed and the Required Enclosures are submitted.

 

 

 
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