Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.



We've matched this to your question:

I have no water

If you have just moved into the property or have had work carried out there, please check your internal / external stop tap has not been switched off.

Check the latest information about what's going on in your area - this area has the latest information on planned work and emergencies. Have you received a warning card from us to advise you that your supply will be interrupted for essential maintenance?

Click here to check whether any major emergencies in our region might have resulted in your water being temporarily switched off.

It would be helpful if you could check whether there is anyone working out in the street who may have interrupted your water supply and whether your neighbours are also affected before you contact us - thank you.



Still unsure? Speak to an agent