Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.



We've matched this to your question:

I don't understand my bill

If you’re on a water meter and you don’t quite understand your bill, take a look at our breakdown of a measured bill here: https://www.dwrcymru.com/en/My-Account/About-My-Bill/My-Metered-Bill-Explained.aspx

If you’re not on a water meter and don’t quite understand your bill, take a look at our breakdown of an unmeasured bill here: https://www.dwrcymru.com/en/My-Account/About-My-Bill/My-Bill-Explained.aspx

Don't worry if this doesn't answer your question. You can either search again or Contact Us to help get your query sorted.

Our team is available Monday to Friday between 8am and 8pm and on Saturdays between 8.30am and 1.30pm.

Still unsure? Speak to an agent