COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
Welsh Water is one of the largest energy users in Wales, operating and maintaining a network of 27,500km of water mains, more than 30,000km of sewers, 838 sewage treatment works and 66 impounding reservoirs. With an annual energy bill of £44 million, we have been looking at ways to generate electricity on our sites so that we can reduce our carbon footprint and the cost of importing energy.
We have significantly increased the amount of energy we generate on their sites in recent years, up from just 6GWh in 2007-08 to nearly 100GWh in 2015/16 and the number of sites continues to grow.
We’re now generating 20% of our own energy needs through wind, hydro, solar and advance anaerobic digestion – with the aim to increase this to 30% by 2019.
In July 2017, we announced a new energy contract with DONG Energy will ensure that energy Welsh Water uses from the grid will also be guaranteed green energy.
All this makes a big difference to reducing our carbon footprint, but also benefits our customers by reducing our overall operating costs so that we can keep bills low.
You can find out more about our renewable energy projects and news below:
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