COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00
We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.
We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.
Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.
If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.
If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.
We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.
We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.
Conservation and Biodiversity
As a large landowner and a water company with processes and activities that can have a direct influence on the environment, Welsh Water is committed to enhancing biodiversity within our own landholdings and also to ensuring that our operations do not adversely affect biodiversity value in our rivers and seas.
Welsh Water has directly contributed to biodiversity through the improved quality of its discharges to the marine and freshwater environments. Major investments in new treatment works and improvements in the combined sewer overflows during the past 10 years have been a significant factor in environmental improvements and enhanced marine and freshwater habitat.
We target investment at key areas: improving the quality of treated water that our wastewater treatment works discharge; protecting rivers and coastal areas from pollution during storms and ensuring that our processes operate with minimum impact on local communities.
We take our responsibility as a major landowner and guardian of some of Wales's most important wildlife sites very seriously. We continue to avoid or minimise environmental impacts from our activities and, wherever possible, to maximise opportunities for nature conservation and enhancement. With 60% of our land being of national conservation and biodiversity importance, and a continual capital investment programme, we are very much committed to the responsible management of our operational and construction activities.