Thursday, 20th February – 10:00
We continue to deal with the impact of severe weather and flooding over the last few days, particularly in the Monmouth area.
We have accessed our water treatment works at Mayhill and assessing the damage so that we can get works back up and running. This will take some time to do, given the impact of the flooding and the work needed to bring the operation back into normal service.
In the meantime, we are continuing our extensive tanker operation throughout the town to maintain supplies to customers. This has involved a fleet of more than 40 tankers, which have been pumping water into the system and supplies have been kept going for the vast majority of our customers. We are making every effort to maintain this in the coming hours and days, while we get the works up and running.
Some customers in Monmouth have been asking our colleagues in the area if they need to boil their tap water: our answer is no. We’re providing bottled water as a precaution in case supply is interrupted and for a small number of customers without water.
We have also set up three bottled water stations for those who have seen their supply interrupted. These will be open from 8am til 8pm and can be found at:
• Monmouthshire Comprehensive School – Dixon Road – NP25 3YT
• Redbrook Road (opposite Lidl’s car park entrance) - NP25 3LY
• Trellech Primary School - NP25 4AX
We ask those who still have water not to visit these sites, as we need to prioritise customers with an intermittent supplies.
We have delivered bottled water to all properties as a precautionary measure and will also continue to deliver bottled water proactively to our vulnerable customers on the Priority Services Register, such as the elderly, disabled, or those with young children.
We want to thank our customers for bearing with us while we carry out this work to keep things going.
We will post regular updates here and social media.
Conservation and Biodiversity
As a large landowner and a water company with processes and activities that can have a direct influence on the environment, Welsh Water is committed to enhancing biodiversity within our own landholdings and also to ensuring that our operations do not adversely affect biodiversity value in our rivers and seas.
Welsh Water has directly contributed to biodiversity through the improved quality of its discharges to the marine and freshwater environments. Major investments in new treatment works and improvements in the combined sewer overflows during the past 10 years have been a significant factor in environmental improvements and enhanced marine and freshwater habitat.
We target investment at key areas: improving the quality of treated water that our wastewater treatment works discharge; protecting rivers and coastal areas from pollution during storms and ensuring that our processes operate with minimum impact on local communities.
We take our responsibility as a major landowner and guardian of some of Wales's most important wildlife sites very seriously. We continue to avoid or minimise environmental impacts from our activities and, wherever possible, to maximise opportunities for nature conservation and enhancement. With 60% of our land being of national conservation and biodiversity importance, and a continual capital investment programme, we are very much committed to the responsible management of our operational and construction activities.