Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.


Environment and Nature Plan for Dwr Cymru Welsh Water

Biodiversity Plan

Dŵr Cymru published a Biodiversity Plan in July 2017.  It is called “Making time for nature: Dŵr Cymru Welsh Water’s plan for maintaining and enhancing biodiversity”. 

Our Plan describes how our business interacts with nature.  It highlights what we are already doing across the business to support nature and biodiversity.  It also outlines some additional actions we intend to take by 2019. 

Doing the right thing for nature

Dŵr Cymru Welsh has published its statutory biodiversity report, “Doing the right thing for nature”. The report describes what the company has done to support nature during 2017-2019.

Chief Executive, Chris Jones, said, “I am very pleased to report that worthwhile progress has been made against all 30 of the commitments we made in our 2017 biodiversity plan “Making time for nature”.”

“Perhaps the most far-reaching change has been an increased awareness within Dŵr Cymru of the need to protect and enhance biodiversity while we go about our “day-job” of being a water and sewerage undertaker.”

“While there is still more to do, I am confident that we will be able to build on the strong progress we have already made. I hope that our legacy will include a sense of pride in our stewardship of nature, so that future customers will inherit from us a thriving and biodiverse natural environment.”