Dwr Cymru Welsh Water

COVID-19 (Coronavirus) – A Message to Our Customers - 30 March 15:00

We know that this is a difficult time. We also know that the water and wastewater services we provide play a key role in protecting public health and safeguarding the customers and communities we serve.

We are doing all we can to protect our colleagues while also maintaining our services to customers. You will still see us working in streets and communities during this time but we are only doing essential work that will help protect public health by maintaining water and wastewater services to customers.

Our Billing Call Centre is open from 9am - 5pm (Monday to Friday) to support our most vulnerable customers who have been impacted by the Coronavirus.

If you’re impacted by COVID-19 (Coronavirus) and concerned about your water bill, please click here for more information.

If you need to contact us about other things like updating your account, to let us know you are moving or to set up a direct debit, you can do this by visiting our online services.

We will keep you informed of any other changes through updates on this site and via our social media channels - Facebook & Twitter.

We apologise for this but will do everything we can to continue providing our essential services. Thank you for bearing with us.

Education Working for Welsh Water
Working for us

Whether you’re interested in a change of career or you’d like a more challenging role, you can be sure you’ll find Welsh Water a unique place to work.


Not only will you be joining a team of friendly people, you’ll also be working for a leading utility business – a business that has received many accolades, including the Business in the Community - Responsible Large Business of the Year 2013 and NAICE Inspire! Adult Learning Large Employer of the Year 2015 award.

We are also a Stonewall Diversity Champion organisation!

As such, we can offer you a diversity of exciting careers and opportunities, in a stimulating environment, with rewards and benefits that rival many within the industry.



Downloads and further information

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